If a Hero Release Event has ended and you no longer see the shards you earned, here's why
During Hero Release Events, the shards you earn are special Event Shards that can only be used during the event. These shards
Only appear inside the Hero Release Event.
Can only be used during the event.
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Do not carry over after the event ends.
If you do not unlock the featured character before the event ends, any unused Event Shards and event currency are converted into Blackstone and Coins and delivered to your in-game inbox.
If the event has ended and you haven't received any conversion rewards, please contact us through the in-game support option.